Privacy Policy

At Signs Crafter (“we,” “our,” or “the Site”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit, submit a quote request, or make a purchase through signscrafter.com.

1. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at: Email: info@signscrafter.com

2. Personal Information We Collect

We collect certain information to better serve you, process orders, respond to inquiries, and improve your experience. “Personal Information” refers to any data that can identify an individual.

3. Device Information

Why we collect it: To optimize website performance and analyze user behavior.
How we collect it: Automatically through cookies, log files, web beacons, and pixels.
What we collect: Browser type, IP address, time zone, and interaction with our website.
Shared with: Shopify (our eCommerce platform) and analytics tools such as Google Analytics.

4. Order Information

Why we collect it: To process orders, handle payments, ship products, and provide customer support.
How we collect it: Directly from you during checkout.
What we collect: Name, billing and shipping address, payment details, email address, and phone number.
Shared with: Shopify, payment processors, and shipping partners.

5. Lead Form Submissions

Why we collect it: To respond to quote requests and service inquiries.
How we collect it: When you fill out contact or “Get a Quote” forms.
What we collect: Name, email, phone number, sign requirements, and message details.
Shared with: Our internal team and CRM systems used for managing inquiries.

6. Customer Support Information

- Why we collect it: To assist you with questions, issues, or support requests.
- How we collect it: Through your communication with our support team.
- What we collect: Name, email, phone number, order details, and support history.
- Shared with: Customer service tools if applicable.

7. SMS Privacy Policy:

Signs Crafter does not sell or share your mobile opt-in data with any third parties. Your information is used only for communication related to your orders or inquiries.

8. Minors

We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal data, please contact us so we can remove it.

9. How We Use Your Information

We use your Personal Information to:

Process and fulfill orders
Respond to inquiries and quote requests
Communicate with you via email, phone, or SMS
Send relevant offers and updates
Improve website performance and security

Legal Basis (for EEA/UK visitors): We process your information based on consent (when submitting forms), contractual necessity (for purchases), or legitimate interest (e.g., marketing our services).

10. Marketing Communications

By submitting your details through our forms, you agree to be contacted by Signs Crafter via phone, email, or SMS regarding your inquiry or related services. You can opt out at any time by replying “STOP” to SMS or contacting us at info@signscrafter.com.

11. Sharing Personal Information

We share your information only when necessary to provide our services:

Shopify: To operate our online store
Analytics Tools: To understand website usage
Advertising Platforms: For marketing and remarketing
Legal Compliance: To meet legal obligations or enforce policies

12. Behavioral Advertising

We may use your Personal Information for targeted advertising:

Google Analytics & Ads: Learn more or opt out here.
Facebook Ads: Manage preferences via your Facebook ad settings.
Learn more about online advertising practices via the Network Advertising Initiative.

13. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Update or correct your data
Request deletion of your data
Withdraw consent at any time

To exercise these rights, contact us at info@signscrafter.com

14. Data Retention

We retain your Personal Information only as long as necessary for business, legal, or operational purposes unless you request deletion.

15. Security & Automated Decisions

We use industry-standard security measures to protect your data. We do not use automated decision-making that significantly affects users.

16. Cookies

Signs Crafter uses cookies to:

Maintain website functionality
Improve user experience
Provide relevant advertising

You can manage cookies through your browser settings.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, so please review it periodically.
Last updated: March 2026

For further inquiries, reach us at: 📧 info@signscrafter.com 🌐 www.signscrafter.com